Privacy Policy

1. Who We Are

Pacific Coast Exteriors is an exterior-care service provider serving customers in Orange County, California.

This Privacy Policy applies to information collected through our website, quote forms, communications, advertising, scheduling systems, and customer-service activities.

2. Information We May Collect

Depending on how you interact with us, we may collect information including:

• Your name, phone number, email address, and service address.
• Property information, requested services, window counts, access information, surface conditions, and service instructions.
• Photographs, videos, measurements, estimates, invoices, appointment records, and service history.
• Communications sent by phone, text message, email, website form, or another agreed communication channel.
• Payment and transaction information processed through payment providers.
• Website and device information such as browser type, device type, IP address, approximate location, referral source, pages viewed, and form activity.
• Marketing preferences, consent records, and opt-out or unsubscribe requests.

3. How We Collect Information

We may collect information:

• Directly from you through website forms and quote requests.
• During phone, email, or text-message communications.
• When you schedule, receive, pay for, or provide feedback about a service.
• Through photographs, measurements, and records created while estimating or performing services.
• Through cookies, pixels, analytics tools, hosting platforms, advertising systems, and similar technologies.
• From another person authorized to request service for a property.

4. How We Use Information

We may use information to:

• Respond to inquiries and prepare quotes.
• Confirm service availability and property access.
• Schedule, provide, document, and follow up on requested services.
• Process payments and maintain transaction and accounting records.
• Send appointment reminders, job updates, quote information, service instructions, and customer-support communications.
• Send promotional communications where permitted and where appropriate consent has been obtained.
• Improve our website, advertising, customer experience, and operations.
• Prevent fraud, investigate disputes, enforce agreements, and comply with applicable legal obligations.

5. Consent

When required, we obtain consent before collecting, using, or disclosing personal information for the applicable purpose.

By voluntarily submitting information through a quote or service-request form, you authorize us to use that information to respond to your request and provide related customer-service communications.

Where permitted by law, you may withdraw consent for certain uses or communications, subject to legal, contractual, and legitimate record-retention requirements.

6. Phone, Email, and Text Communications

We may contact you regarding quote requests, scheduling, appointment reminders, service updates, invoices, customer support, and other communications related to your request.

Marketing or promotional communications are sent only as permitted by applicable law and according to the consent information provided when you submit your contact information.

Message frequency may vary. Message and data rates may apply. You may reply STOP to applicable text messages to opt out and HELP for assistance.

Mobile information and text-message consent information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

7. Cookies, Pixels, and Analytics

Our website and service providers may use cookies, pixels, scripts, analytics tools, and similar technologies to operate website functionality, process forms, remember preferences, measure website activity, understand advertising performance, and improve our services.

These technologies may collect information such as device identifiers, browser information, IP address, pages viewed, interactions, and referral information.

Your browser may allow you to block or delete cookies. Disabling certain technologies may affect website or form functionality.

8. Do Not Track and Privacy Signals

Some browsers provide “Do Not Track” settings. Because there is not a universally accepted standard for responding to every Do Not Track signal, our website may not respond to those signals in all circumstances.

Where applicable law requires recognition of a supported browser-based opt-out preference signal, such as Global Privacy Control, we will process the signal as required.

9. Service Providers and Other Disclosures

We may provide information to third-party service providers that help us operate the business, including providers for:

• Website hosting, forms, CRM systems, and scheduling.
• Telephone, email, and text-message communications.
• Payment processing and accounting.
• Advertising and analytics.
• Customer support and operational services.
• Contractors or workers who need information to estimate, schedule, or perform an authorized service.

We may also disclose information where required or permitted by law, to respond to legal process, protect rights or safety, investigate fraud, resolve disputes, collect amounts owed, or complete a business transaction.

10. Advertising and Information Sharing

We may use advertising and analytics platforms to measure website activity and understand the performance of our advertising.

Depending on how these technologies are configured and how applicable law defines certain disclosures, the transmission of identifiers or website activity to advertising providers may be considered a “sale” or “sharing” of personal information under California privacy law.

Pacific Coast Exteriors does not sell customer contact information in exchange for money.

11. California Privacy Rights

California residents may have privacy rights under applicable California law.

If and to the extent the California Consumer Privacy Act, as amended, applies to Pacific Coast Exteriors, eligible California residents may have rights that include:

• Requesting information about categories and specific pieces of personal information collected about them.
• Requesting deletion of certain personal information, subject to applicable exceptions.
• Requesting correction of inaccurate personal information.
• Opting out of qualifying sales or sharing of personal information.
• Limiting certain uses or disclosures of sensitive personal information where applicable.
• Exercising applicable privacy rights without unlawful discrimination.

We may need to verify your identity before completing certain requests.

12. Payment Information

Payment-card information may be collected and processed by authorized third-party payment processors.

Pacific Coast Exteriors may receive limited transaction information but does not necessarily receive or store complete payment-card numbers on its own systems.

13. Photographs and Videos

We may create photographs or videos of a property for estimating, service documentation, quality control, safety, training, or dispute resolution.

Appropriate permission will be obtained when required before using identifiable customer information or identifiable private-property imagery in public marketing materials.

14. Data Retention

We retain information for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and financial records, resolving disputes, enforcing agreements, complying with legal obligations, and protecting legitimate business interests.

Retention periods may vary depending on the nature of the information and the purpose for which it was collected.

15. Information Security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we maintain.

No website, electronic transmission, cloud system, or storage method can be guaranteed to be completely secure. Please avoid sending unnecessary sensitive information through ordinary website forms, email, or text messages.

16. Accuracy and Correction

We rely on customers to provide accurate and current information.

If your contact information, service address, or other submitted information changes, please notify us so we can update our records where appropriate.

17. Children’s Privacy

Our website and services are intended for homeowners, tenants, property representatives, and other individuals seeking property services.

Our services are not directed toward children, and we do not knowingly seek unnecessary personal information from children.

18. Third-Party Websites

Our website may contain links to websites, platforms, or services operated by third parties.

Pacific Coast Exteriors does not control those third parties and is not responsible for their content, security, or privacy practices.

19. Changes to This Privacy Policy

We may update this Privacy Policy as our services, technologies, providers, business practices, or legal obligations change.

When the policy is updated, the revised version will be posted on this page with an updated effective or last-updated date.

20. Contact and Privacy Requests

If you have a question about this Privacy Policy or would like to submit an applicable privacy request, contact Pacific Coast Exteriors through our website.

Pacific Coast Exteriors
Orange County, California
Website: pacificcoastexteriors.com

Please include enough information for us to identify and respond to your request, but do not send unnecessary sensitive information through an ordinary website form, email, or text message.